Registration and Bidder Number
A bidder number is required to participate at a live auction. If you are an absentee or telephone bidder, a number will be assigned to you. If you are new to our auctions and attending for the first time, a driver's license or other photo I.D. is required at the time of registering for a bidder number. If registering by telephone or email we require your full name, mailing address, phone number, email address and credit card information for preauthorization. For online auction registration please see the "How to Buy Online" section.
All items on sale are available for viewing in advance: Tuesday evening auctions can be viewed from 9:00am sale day at 407 Hamilton Road; Catalogue and specialty sales have several days of exhibition. We encourage anyone interested in buying to attend the viewings to examine items in person. Our staff is on hand during viewing times to assist you and answer questions.
Absentee, Telephone and Online Bids
For those unable to attend the auction in person, Gardner's will execute absentee bids without charge. Arrangements should be made as early as possible, typically before 4:00pm on live auction days. Telephone bidding is also available on the understanding this method is not infallible and all telephone bids have a minimum opening bid of $100.00. Gardner's will not be held responsible for failure to execute absentee or telephone bids. It is our policy that all bids sent by e-mail must be responded to and the bidder's identity confirmed. Therefore, if you bid online just before or during an auction, it may not be accepted. If you wish to bid the day of sale, telephone 519-439-3333 or 519-434-3334 during office hours.
Sale of Items
Gardner's will be glad to provide condition reports as an opinion only. Every item is sold "as is." All lots are pre-numbered; therefore the approximate time a lot will appear can be estimated (100-120 lots per hour).
Payment, Taxes and Surcharges
All sales are in Canadian dollars. Payment may be made by cash, debit, MasterCard, Visa, certified cheque or eTransfer. A buyer's premium applies on all purchases; please check the premium rate for each auction. Gardner's offers a two percent (2%) discount for payment by debit or cash within 7 days. Taxes are payable on the total of hammer price and buyer’s premium. Harmonized Sales Tax (13%) applies on all purchases unless exported from Canada. If paying by credit card over the phone, call 519-439-3333 during business hours, Monday to Friday 8:30am to 5:00pm; if paying by credit card through email, please attach your invoice and send credit card information to firstname.lastname@example.org, including expiry date and three digit security code. If paying by eTransfer, contact our office for payment instructions.
Pick-up of Purchases and Shipping
Purchases can be removed at anytime during or for one hour following the auction once we have received payment. If you cannot pick up your purchases on the day of sale, we are open Monday to Friday 8:30am to 5:00pm. Please note the live auctions have very high turnover so all items must be removed by Friday of each week. Any item not removed is subject to immediate re-sale or disposal, your account will be blocked and you may be charged for storage and handling fees.
Gardner Galleries will pack and ship small purchases (ie. jewellery, small paintings) at an additional cost. Insurance and/or Registered Mail is the buyer's option but we must be notified prior to shipping. A quote will be given before payment is requested; most items are sent via Canada Post. Furniture and other large items are the buyer's responsibility.
Gardner's will also assist in providing a shipping service through a third party such as an independent cartage agent or a specialized business (UPS Store, FedEx, etc.), at the buyer's own responsibility and risk.
If you have any questions, do not hesitate to contact us.
PLEASE NOTE GARDNER GALLERIES IS NOT ASSOCIATED WITH ANY OTHER AUCTION FIRMS INCLUDING THOSE WITH THE SAME FAMILY NAME.